PIM Travels Limited Privacy and Personal Policy

 

This policy applies to all visitors to our website and customers, potential customers, and customers or potential customers of our affiliates.

 

Aim of this policy

At PIM Travels, we take the privacy and security of our users’ personal information very seriously. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website or any of our services.

By using our website, applications, or other service platforms, and upon disclosing personal information on our site, applications, or other service platforms, you are consenting to the collection, storage, and processing of your personal information in the manner set out in this Privacy Policy.

 

Information We Collect

We may collect personal information from you when you use our website or any of our services. This information may include your name, address, email address, phone number, payment information, and other information that you provide to us. We may also collect information about your travel preferences, including your flight and hotel bookings, as well as information about your device and internet connection.

These information’s are collected during any of the following,

When you sign up on our website

When engaging with 3^rd part service provider

Making using of our reservation service platforms and booking general booking processes

Information you provide to us when you participate in surveys or promotions, or when you contact our customer service team.

We may also collect certain non-personal information automatically when you visit our website, such as your web address, browser type, and device information.

 

How We Use Your Information

We use your personal information to provide you with our services, including making and managing your travel bookings, communicating with you about your bookings, providing you with customer support, personalize your customer experience through specific marketing and recommendation emails, updating you on upcoming trips, to investigate and prevent illegal and fraudulent activities.

We may also use your information to improve our services, conduct research and analysis, and personalize your experience on our website by marketing products and services to you which you can opt out of if you prefer by unsubscribing to our newsletters.

We will store the above information and may use it to contact you, provide you with detailed Services, and otherwise for our normal use unless you have expressly asked us not to do so in writing.

In order to serve you better, we regularly work on improving our site, hence, applications and other platforms, and or diagnose problems with our servers, we may gather information about you when you use it such as details of your operating system, browser version, domain name, and internet providers address, and the details of the website from which you came

 

Sharing Your Information

We may share your personal information with third-party service providers that we use to provide our services, such as airlines, hotels, car rental companies, and travel insurance providers. We may also share your information with law enforcement agencies or other government authorities if required by law as outlined below.

We may disclose your personal information to the following third parties:

Travel suppliers, such as airlines, hotels, and car rental companies, in order to fulfill your travel bookings.

Payment processors, to process your payments.

Service providers who perform services on our behalf, such as marketing, data analysis, and customer service.

Government authorities or law enforcement agencies, if we believe it is necessary to comply with a legal obligation or to protect our rights or the safety of our customers.

We may also disclose non-personal information, such as website usage statistics, to third parties for marketing, research, or other purposes.

 

Protecting Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use encryption technology to protect your payment information and other sensitive data. However, no data transmission over the internet can be guaranteed to be completely secure, so we cannot guarantee the security of your information.

Our Site may provide links to other sites. We do not claim responsibility for their privacy protection policies or their use of your data. You should check their privacy policies if you are concerned.

By using our website, you also agree that we may disclose to any regulatory authority empowered to require such information by or under any legal enactment, any information they may request or require in relation to you or if relevant, any of your clients, agents, shareholders, directors, privies or associates.

 

Your Rights

You have the right to access and update your personal information, and to request that we delete your information, you may also turn off cookies on your browser and unsubscribe to our newsletters. These rights are detailed below

 

Updates to this Policy

We may update this Privacy Policy from time to time which will be updated on our website or by email once any changes are made. Should you not agree with the changes, you must cease to use our services. If you continue to use our services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms. Therefore, you must check the Privacy Policy on the website regularly.

 

 

Other applicable uses

When you obtain or choose to obtain services via our website, applications, and other platforms, we may collect information about your buying behavior.

If you send us personal correspondence such as emails or letters or post reviews or other messages on any of our platforms or in the chat areas, then we may collect this information.

 

Recording calls

We may monitor and record all telephone calls made to our call center. This is absolutely necessary for us to provide the service to you.

 

Cookies

Our website uses cookies to improve your browsing experience and to provide us with information about how our website is being used. Cookies are small text files that are placed on your device when you visit a website. They help us remember your preferences and tailor our website to your needs.

 

We use the following types of cookies on our website:

Essential cookies: These cookies are necessary for our website to function properly. They enable you to navigate our website and use its features, such as accessing secure areas of the site.

Analytical cookies: These cookies help us understand how our website is being used and improve its performance. They collect information about your browsing habits on our site, such as which pages you visit and how long you spend on each page.

Advertising cookies: These cookies are used to deliver personalized advertisements based on your interests and browsing behavior. They may also be used to limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

By using our website, you consent to the use of cookies as described in this policy. You can control the use of cookies on our website by adjusting your browser settings.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website.

Through our website, you may be able to link to other websites which are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

 

Marketing purposes

We may disclose aggregate statistics (information about the customer population in general terms) about personal information to advertisers or business partners.

 

Employees

We may need to disclose personal information to our employees that require personal information to do their jobs.

 

 

Data Security

This Data Protection Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Nigerian Data Protection Regulation (NDPR) 2019.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We shall use our best endeavors to implement technical, administrative, and physical safeguards to protect against unauthorized access to, use of, or disclosure of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us.