Introduction
1.1. Below is detail information of the terms and conditions that govern the use of the website of PIM Travels Limited (“we”, “us”, or “our”) www.pimtravels.com.ng (“the Website”) and the services provided either from us directly or indirectly from Airlines, Tour Operators, Hotels, Car Transfer Companies, Insurers, governmental bodies/agencies, and other Third-Parties (“the Third Parties”) PIM Travels (“the Agency”) to its customers (“you” or “your”). We encourage you to read and understand these Terms and Conditions carefully as they contain important information about your rights and obligations. We strongly advise you not confirm any booking unless you understand and agree with the following terms and conditions.
The Terms and Conditions are subject to change by PIM Travels at any time. It is advised that you frequently check this page to evaluate the most recent Terms and Conditions to which you are subject. Please don’t use this website if you disagree with the Terms and Conditions of Use.
1.2. By using the Website and/or the services provided by the Agency, you agree to be bound by the terms and conditions of PIM Travels Limited and its Partners. You also acknowledge that we are resellers of flight and the flight and all fares displayed are from global distribution services and the airlines via our own platform from which you make your booking and updated information may sometimes be delayed.
Condition of use
2.1 You represent and guarantee that by using our website, applications, services, or any other PIM Travels Platform, you:
Please be aware that, unless otherwise requested while making the reservation, PIM Travels is authorized to engage with any passenger listed in a booking, as long as that Passenger can give the booking reference, airline reference or ticket number. PIM Travels assumes no liability for any changes made by any of the passengers mentioned in a booking.
Third Party Service Provider
3.1 Product and services on our website and platforms are provided on behalf of our partners
3.2 You acknowledge that PIM Travels is a flight reseller and that all content on our website/applications is taken from a GDS (Global Distribution Service) or from the airline. Using an Application Programming Interface (API). While every effort is taken to ensure that systems are updated to take into account any travel restrictions that may exist at the time of booking, it is conceivable that the GDS or airline system may be delayed in updating to meet all travel restrictions that may be imposed.
3.3 PIM Travels takes no responsibility for the quality or content of information or materials provided by our Partners, including the API or GDS, nor do we guarantee the availability of any service advertised by our Partners.
3.4 You acknowledge that we do not control or endorse any content published on our website, applications, or any of our Platform that is supplied by our Partners. All content provided by our Partners is provided in good faith, but we do not assume responsibility for the accuracy or otherwise of such content or its use.
3.5 PIM Travels is not liable, in any way, for cancellations, alterations, delays, deviations, the failure to offer seats, berths, or facilities for carrying or storing luggage, the failure to provide lodging, or the failure of our Partners to provide services.
Booking and Payment
4.1. The Agency provides travel services such as flight tickets, hotel bookings, car rentals, travel insurance, and other travel-related services.
4.2. All bookings made through the Agency are subject to availability.
4.3. To book a travel service, you will be required to provide your personal details, travel dates, and payment information.
4.4. The Agency accepts payments through various payment channels, such as debit cards, bank transfers, and mobile payments.
4.5. A full payment must be required to secure a booking. The amount of the deposit and payment confirmation will be sent to you upon payment. Confirmed payment, guarantees ticket issuance.
4.6. The Agency reserves the right to cancel or refuse any booking at any time.
4.7. All prices quoted are in Nigerian Naira (NGN) and are subject to change without notice.
4.8. The Agency reserves the right to charge additional fees for changes, cancellations, or refunds.
4.9. Following payment confirmation, the Customer will receive their documentation (e.g., air tickets, hotel, transport, and tour vouchers) or final booking details by email, which are non-transferable from one person to another.
BEFORE THE TICKET(S) CAN BE ISSUED, FULL PAYMENT FOR THE BOOKING MUST BE MADE AND REFLECT IN THE BANK ACCOUNT OF PIM TRAVELS LIMITED. THIS MUST REFLECT BY 7PM ON THE DAY OF THE BOOKING.
Payment and Payment Terms
5.1. Payment is payable immediately by Visa, Mastercard, Verve card, Electronic Funds Transfer, Cash Deposit at a bank, or cash payment to the Kiosk teller, whichever is applicable, and must reflect in PIM Travels Limited’s bank account before the ticket can be provided.
5.2. If the Payment is not received as stated above, PIM Travels or the service provider (s) involved RESERVES THE FULL RIGHT TO CANCEL THE BOOKING, in which case the full Payment (less any cancellation and administration fees) will be refunded to the Client once refund is received after the cancellation being processed.
5.3. If the Payment was not confirmed as received on time, and PIM Travels informs the Client via a revised Quote that the Booking remains available at a higher price, the Client may choose to proceed with the Booking at such higher price, in which case the CLIENT WILL BE LIABLE for any difference between the original Quote and such higher price, and the revised Payment must reflect in PIM Travels Limited’s bank account before the deadline s.
5.4. PIM Travels is a Nigerian company, and all transactions are completed in either USD or NGN. Therefore, if payment is made from another nation and/or in a different currency, your merchant bank may impose the necessary conversion fees (‘Additional Charges’). The change in daily currency rates has an effect on the Additional Charges, which are determined by the global treasury of the relevant credit card. Due to this, PIM Travels will NOT BE HELD RESPONSIBLE for any Additional Fees assessed by the relevant merchant or bank in response to the confirmation of a Booking.
Date Change and General Quotes
6.1. All fare quotations (flight ticket, date change, refund) are subject to the rate of exchange of the day quote is advised as well as the class of seats available and provided payment has not bee made and confirmed, we reserve the right to amend quote and send you updated quote.
6.2. The customer agrees to pay any difference in fare should the price increase due to change in the exchange rate or seat availability and not hold PIM Travels LTD liable for any such increase in fare. To this end, customer must confirm quote before making payment to ensure quote is still as advised.
6.3. Flight ticket prices are subject to condition and price of the airlines hence fare rules varies as well as the applicable change penalty which is charged on each changes made on a ticket once booking has been issued.
Cancellation and Refunds
7.1. If you cancel your booking, a cancellation fee may apply. The amount of the cancellation fee will depend on the type of booking and the supplier’s terms and conditions.
7.2. If you cancel your booking, any refund due will be credited to the same payment method used for the booking only after the airline have paid the refund to PIM Travels account.
7.3. The Agency reserves the right to cancel your booking if the supplier cancels or changes the travel service due to circumstances beyond the Agency’s control. In such cases, the Agency will contact you with the options available for you.
7.4. If you do not show up for your travel service and did not cancel your ticket before hand, no refund will be provided.
7.5. Some flight tickets are fully not refundable; hence you have to confirm the rules of your ticket upon booking and read in detail the ticket rules once sent a copy.
Travel Documents and Insurance
8.1. It is your responsibility to enquire on the border restriction/visa requirement including but not limited to destination and transit visa and ensure that all travel documents, including passports, visas, and health certificates are in order.
8.2. The Agency accepts no responsibility for any consequences arising from the failure to comply with the above requirements.
8.3. The Agency strongly recommends that you purchase comprehensive travel insurance to cover any unexpected events that may occur during your trip.
8.4. The Agency accepts no responsibility for any loss, damage, or injury to persons or property, howsoever caused.
8.5. Flight ticket and all travel documents as well as products purchased are not transferrable from one person to another, so ensure booking as made with the names of the person who is intended for the trip.
8.6. It is important to note that using your return ticket without using the departure ticket (using ticket out of sequence), make the ticket invalid and not refundable
Service Charges
9.1. Service charges are fares charged by PIM Travels LTD in booking and serving your travel services. Additionally, we have the right to charge an additional service fee for any additional services provided, such as cancellation/refund or modifications to your booking, as well as transaction charges incurred from payment gateways.
9.2. Kindly note that service fees and all purchased products are not refundable anytime even at the point of ticket cancellation once the reservation has been issued
9.3. For every booking, change or refund, the service fee will be added clearly stated in the breakdown provided the quotation was done via email.
Name Change
10.1. Customers are strongly advised to check their booking thoroughly and ensure that their names and that of all the people they booked for are accurately spelt as they appear on their international passport before making payment
10.2. It is important to note that the airline will not carry/allow boarding any passenger whose names are not correctly spelt as they appear on their international passport
10.3. In the event that name change is possible, if allowed by the airline, airline fare rules as well as some fees will apply and customer will be advised accordingly.
10.4. PIM Travels LTD will not be liable should the airline not allow name change which is the case most of the name and in such situation, the customer will be required to buy a brand now ticket for their trip.
Unscheduled Change/Disruption
11.1. Any expenses relating to such unscheduled extensions or disruption of flights (like hotel accommodations, etc.) will be from the client’s account in the unlikely event that the final itinerary is unexpectedly extended due to flight rescheduling, flight delays, bad weather, strikes, or any other cause outside the control of PIM Travels, its agents, or the airline.
11.2. If relevant, the client should determine whether of these costs might be protected by travel insurance. The duty for verifying the particular terms of the travel insurance rests with the client.
11.3. Most times, the airlines for circumstances beyond their control will make changes/disruptions known to us and in such case, PIM Travels, time permitting, will do our best to communicate to you on the contact information especially via email provided when booking was being made.
11.4. Customer should be advised that it is the airline duty to inform the customer on any changes made on the ticket/booking but sometimes, the information does not get to the client on time hence it is advisable to always check your email when travelling and also check with us 24-48hrs before your travel date that your booking is still in order and no changes has been made to it.
11.5. PIM Travels cannot be held responsible for failing to notify you of changes, even when the airlines have informed us of them, as there may be a delay in doing so due to technical difficulties or operation hours.
Special Request
Provided Information
13.1. By agreeing to our terms and conditions, you certify and acknowledge that the information you provide to us is neither confidential nor proprietary, and PIM Travels shall be free to use any such information in any way, including without limitation, reproduction, modification, adaptation, translation, distribution, publication, creation of derivative works from, public performance, worldwide distribution, and use of the name that you submit in connection with such Submission.
13.2. You agree that PIM Travels may, in its sole discretion, decide to attribute your comments or reviews, such as by including your name and place of residence on a hotel review you submit. You also agree that such submissions may be shared with our supplier partners. By violating your rights or PIM Travels’ rights in the Submissions, you further allow PIM Travels the right to take legal action against any such person or organization.
13.3. You are solely responsible for any information or post summited to any of our platforms. Your comments are not required to be posted; rather, we have the right, in our sole discretion, to decide which comments will be displayed on our website.
COVID-19 disclaimer
14.1. As the COVID-19 situation continues to evolve, we want you to be aware that there may be travel restrictions or other measures in place that could impact your trip. These include but not limited to airport closures, lockdowns, isolation and quarantine requirements, travel bans from particular countries, COVID-19 testing requirements, travel advice, vaccinations, and other travel restrictions. Since there may be restrictions in place that could affect customers’ booking or reservation, it is essential that all of our customers who intend to access, use, book, reserve, or buy our various travel, lodging, and other related services via our website or other applications double-check and periodically make reasonable inquiries as regards possible travel restriction in their destination as well as well as transit cities.
14.2. Customers are advised and expected to check the latest travel advisories and entry requirements for their destination before booking any travel arrangements. Additionally, PIM Travels is not liable for any changes to flights, hotels, and other travel services due to the COVID-19 pandemic.
14.3. Please note that we are not responsible for any travel disruptions, cancellations, or other issues related to COVID-19. We strongly recommend that all customers purchase comprehensive travel insurance to protect themselves in the event of any unforeseen circumstances.
Documents Required for Travelling
15.1. Customers are completely responsible to make sure they have all the required document for their trip is completed.
15.2. Customer are responsible to get all the required visas both including destination and transit visa for their trip and that of those they are booked with.
15.3. Customers must present their international passport together with their e-ticket at the check-in counter of the relevant airline, or, if applicable, their passport or other government-issued identification at the check-in counter for their lodging.
Intellectual Property
16.1. The Website and its content, including but not limited to text, graphics, logos, images, and software, are the property of the PIM Travels and are protected by Nigerian and international copyright laws.
16.3. You are obligated by the terms and conditions of usage if you make any payments and follow the rules and restrictions relating to product availability, use, and fares. We would like to make you aware that before requesting, subscribing to, or purchasing certain services, certain service providers may ask you to sign a liability release.
16.4. If you disregard any duties or warnings from suppliers, you risk losing monies or the access to such travel packages and services
PIM Travels Indemnity
17.1. Each proposed travel arrangement booked by client/customers are made on condition that the customer agrees to indemnify, defend, and hold harmless PIM Travels and its affiliates, officers, directors, employees, agents, and representatives (collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses (including loss of profits or consequential or special damages), liabilities, illness, harm, trauma, death, delay or inconvenience (collectively, ‘Losses’) to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), and expenses, including reasonable attorneys’ fees and costs, arising out of or in connection with any act or omission of Client or its Representatives in connection with the travel-related services provided by PIM Travels
17.2. However, in exceptional cases where such loss or damage is caused by the PIM Travels or any person acting for or controlled by PIM Travels own negligence or wilful misconduct, in which case such claim shall be lodged in writing with PIM Travels within 30 (thirty) days after the occurrence of the alleged Loss, and such liability shall be limited to the value of the Client’s Booking with PIM Travels.
Liability
18.1. Accuracy of Information: While we strive to provide accurate and up-to-date information on our website and other communication channels, we cannot guarantee the accuracy, completeness, or reliability of all the content provided. The customer acknowledges that the information provided by PIM Travels is subject to change without prior notice and agrees to verify all details with the respective service providers before making any travel arrangements or decisions.
18.2. Third-Party Service Providers: PIM Travels acts as an intermediary between customers and various third-party service providers, including airlines, hotels, car rental companies, and tour operators. We do not have control over the operations, policies, or actions of these third-party providers. Therefore, we shall not be held liable for any damages, losses, delays, injuries, or expenses incurred as a result of the acts, omissions, or negligence of any third-party service provider.
18.3. Travel Itineraries and Bookings: PIM Travels makes every effort to ensure the accuracy of travel itineraries and bookings. However, we shall not be held liable for any errors, inaccuracies, or omissions in the itineraries or bookings, including but not limited to flight schedules, hotel reservations, car rental arrangements, or tour activities. The customer is responsible for reviewing and confirming the details of their travel arrangements and promptly notifying us of any discrepancies or issues.
18.4. Travel Insurance: It is the customer’s responsibility to obtain appropriate travel insurance to protect against unforeseen circumstances, including but not limited to trip cancellations, delays, medical emergencies, lost luggage, or accidents. PIM Travels does not provide travel insurance and shall not be held liable for any losses or damages resulting from the customer’s failure to obtain adequate travel insurance coverage.
18.5. Force Majeure Events: PIM Travels shall not be held liable for any delays, cancellations, disruptions, or additional expenses incurred as a result of unforeseen circumstances or force majeure events, including but not limited to natural disasters, political unrest, acts of terrorism, strikes, or airline schedule changes. In such cases, we will make reasonable efforts to assist customers in rearranging their travel arrangements or obtaining refunds, but we cannot guarantee the outcome.
18.6. You are in charge of making sure that your computer system complies with all pertinent technical requirements required to utilize our website, applications, and platforms, as well as that it is compatible with them. We cannot and do not promise or guarantee that materials made accessible for downloading through our website, applications, or platforms will be free from contamination, viruses, or other codes with contaminating or harmful properties.
18.7. Limitation of Liability: In no event shall PIM Travels or its officers, directors, employees, or affiliates be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our services, including but not limited to damages for loss of profits, data, goodwill, or other intangible losses.
18.8. Should we be liable for any reason, our liabbility will never be more than what you paid for the specific service in question. This limitation does not apply to any liability we could have for wrongful death or other serious harm brought on by our willful misconduct.
18.9. Any claim against us must be made within one (one) month of when the cause of action first arose and must be properly reported to us. By signing this document, you give up your right to file any lawsuits against us outside this period of one month.
18.10 We strongly recommend that you purchase travel insurance to cover any unforeseen circumstances that may arise during your trip. You should also familiarize yourself with the terms and conditions of your travel services, including cancellation policies, refund policies, and other relevant information
18.11. By using our services, you acknowledge that we act only as an intermediary between you and the third-party suppliers, and that we do not assume any liability for the acts or omissions of such third-party suppliers, or for any damages, expenses, losses, or claims arising from your use of their services.
18.12. By using the services provided by PIM Travels, the customer acknowledges and agrees to the above liability statement. It is recommended that the customer carefully reads and understands the terms and conditions provided by the respective service providers before making any travel arrangements.
LAW AND JURISDICTION
19.1. These Terms are governed in accordance with the laws of the federal republic of Nigeria.
19.2. Any dispute, disagreement or claim arising from or related to these terms and conditions must first be submitted to conciliation, either privately between the parties or in accordance with the arbitration and conciliation act of 1988 (CAP.A18), in order to try and reach a mutually agreeable resolution.
19.3. In the event that such disputes where not peacefully resolved, either of the parties can then seek redress in the court of law.
19.4. All these shall be addressed to both party in writing preferably via official/relevant emails from PIM Travels and the party involved.
AMENDMENT
20.1. We reserve the right to amend these Terms at any time without notice.
20.2. Any amendment will be effective immediately upon being posted on our website.
20.3. Your continued provision of services to us following any amendment will constitute your acceptance of the amended terms.
Refusal of Service
21.1. After a careful review of your travel request, we or our partners reserve the right determined that we are unable to proceed with the booking or provided the requested service. This refusal may be for but not limited to any of the following reason(s):
21.2. Unavailability: While we strive to provide comprehensive travel services, there may be instances when we are unable to accommodate your request due to factors beyond our control. This may include unavailability of flights, hotels, or transportation services, or limitations imposed by government regulations or laws. In the event that the requested travel dates and/or destinations are not currently available through our network of suppliers/partners and we have exhausted all our resources to secure the desired accommodations, flights, or other travel services but have been unsuccessful in finding suitable options.
21.3. Legal or Regulatory Restrictions: In certain cases, travel may be restricted or prohibited due to legal or regulatory requirements imposed by governmental authorities. This could include travel embargoes, sanctions, visa restrictions, or other related factors beyond our control, in such cases PIM Travels will not be liable should customer incurred additional cost.
21.4. Price Fluctuation: Any Service’s cost is the cost in effect on the day and time of your booking. Any Service’s price may vary before your reservation is finalized. We make every effort to guarantee that the prices on our website, applications, and other platforms are accurate, but as part of our acceptance procedure, we will need to check the price on your booking.
21.5. Insufficient Information: PIM Travel may have encountered difficulties in processing your request due to missing or incomplete information. This could include inaccurate passenger details, incomplete payment information, or other essential data required to complete the booking.
21.6. Policy Limitations: PIM Travels Limited operates within specific policies and guidelines to ensure the safety and satisfaction of our customers. We expect all our customers to comply with our policies and procedures. This includes providing accurate information, adhering to our payment and cancellation policies, and behaving in a manner that does not disrupt our services or cause harm to our staff or the company. Failure to comply with our policies may result in a refusal of service.
General
22.1. We are dedicated to providing exceptional travel services and making your travel experience seamless and enjoyable. Please read and familiarize yourself with our services and policies.
22.2. Service Offerings: PIM Travels offers a wide range of travel services, including flight bookings, hotel reservations, car rentals, vacation packages, and more. Our user-friendly website allows you to easily search, compare, and book the best deals based on your preferences and budget.
22.3. Third-Party Suppliers: We work with various third-party suppliers, such as airlines, hotels, and car rental companies, to provide you with the best travel options. While we strive to partner with reputable and reliable suppliers, we cannot guarantee the accuracy, availability, or quality of their services. However, we continuously monitor and evaluate our suppliers to ensure the best possible travel experience for our customers.
22.4. Pricing and Payment: The prices displayed on our website are inclusive of taxes and fees, unless stated otherwise. Please note that prices are subject to change based on factors beyond our control, such as fluctuations in currency exchange rates, fuel prices, or supplier-imposed price adjustments. Payment can be made through various secure methods, including credit cards, debit cards, and other payment options available on our platform.
22.5. Travel Documentation: It is your responsibility to ensure that you have the necessary travel documents, such as passports, visas, and health certificates, required for your trip. We recommend reviewing the entry requirements and travel advisories of your destination(s) well in advance of your departure to avoid any complications or delays.
22.6. Travel Insurance: We strongly recommend purchasing travel insurance to protect yourself against unforeseen events, such as trip cancellations, medical emergencies, or lost baggage. Travel insurance can provide you with financial coverage and peace of mind throughout your journey.
22.7. Customer Support: Our dedicated customer support team is available to assist you with any queries, concerns, or issues you may have before, during, or after your trip. You can reach us through various channels, including phone, email, and live chat, during our business hours. We strive to respond promptly and provide effective solutions to ensure your satisfaction.
22.8 Privacy and Security: We prioritize the privacy and security of your personal information. Our website and payment systems utilize industry-standard encryption technologies to protect your data. We comply with applicable data protection laws and maintain strict confidentiality measures to safeguard your information.
22.9. If any part of this agreement/policy is found to be invalid, unlawful, or otherwise unenforceable for any reason, that part of the agreement will be severed, and the other parts will still be in effect. The agreement between you and PIM Travels about your use of the website is fully set forth in this document, and it cannot be changed except by a written amendment signed by both parties or by amendment posted on PIM Travels website.